I’ve never broken an iPhone this badly before. I’ve scratched and dented several phones in the past, but this time I tempted fate and left the phone bare without a case. I survived 6 months or so, but it finally came back to bite me. So now I’m wondering what my options are to remedy this problem.
What if I want to fix it?
Here’s what I’ve done so far:
- Asked for help from anyone who’s done this before.
- Talked to some Apple Store employee friends of mine.
- Googled “broken iPhone screen” and read through forums.
- (Almost) submitted Apple Support “Express Lane” request.
Asked for help
I showed off my sad screen on Facebook and asked if my friends had ever dealt with this problem. A pretty good conversation ensued and I got some decent recommendations. Some friends had good experiences, some had bad ones. In general, I don’t feel overwhelming confidence about a third party glass repair.
Apple Store employee friends
These guys are my go-to’s for iThing questions. They’ve come through in the clutch before and I trust their advice. According to one of them, I can get the phone replaced for $229, even without Apple Care and all that. That’s certainly more than replacing the glass at a mall kiosk, but it would mean a fresh start. I think I’ll probably go that route. But I am my father’s son and I must do my research. (A little “PK” inside joke there.)
Support forums—even Apple’s—are mostly barron wastelands of internet filth. I have very little confidence in the information posted there and even less patience for the experience of reading through them. But it can’t hurt to check. Maybe there’s a really fast and easy answer that Google has identified as the hands-down best result. But alas, there is not.
Apple Support request
It turns out that Apple actually has a section of their website where users can submit support requests. I’m legitimately surprised by this. I was under the impression that your options were to visit an Apple Store or go screw.
I filled out the form, ran the automated diagnostic on my phone, and priced out the support request I was hoping for. Lo and behold, my Apple Store employee friends seemed to be right—$229 for replacement (plus shipping and tax). Finally some official Apple answers.
What if I want to sell it?
That’s a viable option. Maybe I can just pass it on to one of those buy back services and pick up a shiny new one. I’m not sure whether or not that makes financial sense. I think if I just bought one out of pocket, I’d have to pay the full price, $749.
I’ve used Gazelle before to sell back some old iPhones (which I actually kind of regret now). In searching around this time, I came across SellCell.com and their listing for my phone’s stats [full disclosure: they paid me to link to them]. They appear to be a sort of marketplace for buying and selling phones and devices. They led me to a few other vendors which offer to buy my cracked phone.
I don’t think I’ll fix it
I don’t really trust myself enough to do the work. And the reviews of the $99 kiosk fixes don’t leave me feeling very confident. I’m sure some others out there have had success and think I’m a weirdo for shying away from it but oh well. Looks like I need another trip the my local Apple Heaven/Store.